Orders and Shipping
- MODIFY FURNITURE will use reasonable commercial efforts to deliver the Product as described and in a timely manner.
- Colors depicted at the Site are coded based on the RGB color system. As monitors may vary, a true color may be difficult to appreciate when viewing online. We are happy to send you RAL or RGB color information if requested prior to purchase. Colors/samples- depicted online will vary based on one's computer screen. We are also happy to send you a color-card with photographic representation of each color upon request. Should you wish to receive a sample of the painted steel or bamboo components, we are happy to send these to you for a small fee. The sample cost will be waived upon return of samples or purchase of an order. If you purchase an item and are unhappy with the color, please refer to our refund policy.
- As a company, MODIFY FURNITURE prides itself in offering choices. We offer several shipping options so that customers can decide for themselves what works best for them. As our furniture is made to order based on a “just-in-time” business model, typical delivery time can be expected in the 4-8 week range. Fully customized or special order items may be subject to longer shipping times, and shipment times will be addressed with the customer at the time of order for such fully customized or special order items.
- Flat pack delivery door-to-door (standard shipping option): For people who know the difference between a Phillips head and a straight head screwdriver (don’t worry-you don’t actually need either), we will ship your new MODIFY FURNITURE products to you partially assembled in a flat pack box with clear instructions and a quick assembly process.
- Eligibility for Free Shipping: All items costing over $1000 and total purchases over $1500 are eligible for free shipping when destination is within the United States.
- Standard Shipping Cost: For product shipments that are not eligible for free shipping, the shipping charge will be calculated and and customer will be notified of cost prior to completion of order for any location within the continental United States. For shipments to Alaska, Puerto Rico, Hawaii and other countries, additional charges may apply. International Shipping charges will not quality for standard shipping charges and will be discussed with customer on a case by case basis.
- Shipping of Special Order Items: Shipping method and shipping cost for special order items will be discussed with the customer prior to purchase and/or shipment.
- Room of Choice Delivery Service: We recommend the “room of choice” delivery service – where Modify Furniture products are delivered to the specific room desired by the customer, for customers in apartments, multi-unit buildings or offices. “Room of choice” delivery does not include unpacking, assembly or removal of packing materials. It also does not include moving of existing items in the delivery location. A surcharge of $150.00 will be applied for this service. This service is available for purchases delivered within the United States.
- White Glove Delivery Service: For people who have never seen a hex wrench or just don’t want to see one, we are happy to offer the “White Glove” delivery service which includes a delivery appointment, inside delivery, assembly and placement in your room of choice along with removal of all packing materials. The “White Glove” delivery service does not include wall mounting, electrical services or structural changes to the room or existing furniture. For total purchases costing under $2,500.00, a surcharge of $300.00 will be applied to your order upon choosing white glove delivery service. For total purchases costing between $2,500.00 to $6,000, a surcharge of $350.00 will be applied to your order upon choosing white glove service. For purchases totally greater than $6,000 , white glove service surcharge will be calculated and discussed with customer prior to confirmation of order. and discussed with customer prior to confirmation of order. Saturday, Sunday, after hours, specified tight delivery windows and holiday deliveries are also available for an additional charge. The “White Glove” delivery service generally requires one to two weeks from the time of shipment to the time of delivery and assembly in your home. If White Glove service is opted for, the customer understands and agrees that his/her name, email address, delivery address, and other contact information will be supplied by Modify Furniture to the shipping agent to coordinate delivery and assembly of the purchased item(s).
White glove service restrictions
- This service is available for purchases delivered within the United States.
- Deliveries requiring cranes or window removal are not available.
- The delivery personnel are not permitted to handle furnishings already in your home, so it’s important that you know ahead of time where the product(s) will be placed, and plan accordingly. The Modify Furniture product specifications (height, width, depth, weight, and other relevant details) are available for each product so you can be properly prepared.
- Modify Furniture is responsible for making payments to its shipping and delivery vendors directly. You, the customer, are NOT required to pay anything to the shipping and/or delivery vendors at the time of delivery or at any other time. Any and all such payments made by the customer to the shipping and/or delivery vendor or its/their representatives for any additional or existing services are at your sole discretion and cost. You understand and agree that Modify Furniture will not refund such payments under any circumstances.
Payment and Pricing
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us prior to our acceptance of an order. Your credit card or other payment source will be charged by us or our e-commerce platform immediately upon your placement of an order through the Site
You agree to pay charges incurred by you at the posted price, including all shipping and handling and all applicable taxes, if any. Credit cards, PayPal or such other payment method specified by the Site will be accepted for all purchases by us or our e-commerce platform. You represent and warrant that the payment information that you supply is true, correct and complete, and that charges incurred by you will be honored by your credit card company or other payment processing service.
Shipping damage must be reported immediately upon receipt of your item directly to Modify Furniture. If there is visible damage to the box, please refuse delivery and contact us immediately upon receipt of damaged packages. For product damages concealed at the time of delivery, please obtain photos of the damaged item and the packaging it arrived in. Please save all packaging so we can document the damage to the shipping company. If customer signs the shipping company delivery receipt “received in good condition”, or does not report shipping damage directly to Modify Furniture within 48 hours of receipt, no shipping damage claim can be accepted