We want you to love your modify furniture. and we realize that sometimes what you see online doesn’t work in your space the way you imagined. We are happy to accept returns on any items purchased online within 14 days of delivery to your home from modifyfurniture.com. Please contact us for a return authorization prior to returning any product. You can initiate a return on items from your "my orders" page at the site. Check off "return item" next to the item you wish to send back, and we will promptly contact you with further information.
The customer is responsible for all shipping costs plus an industry standard 25% restocking fee. The products must be returned in their original packaging, and in new, unused condition. A refund will be submitted to the original payment method minus the shipping and restocking fees upon delivery and inspection of returned items. Kindly ship with a carrier that provides tracking numbers, and request insurance to ensure safe return.
If the purchased item has not yet been processed by us, we are happy to cancel your order with a full refund if canceled prior to the point at which we begin processing of your order.
For in stock sliding panels, we are happy to exchange stock colors for cost of shipping only. We will not charge a restocking fee as long as the components are returned in resale condition (upon inspection by modifyfurniture.com).
As a company, part of our mission at modify furniture is to promote and support independent artists from the community. Most of our artist-designed pieces are made to order for you upon purchase and therefore not refundable. These items are labeled as non-refundable at the time of purchase. these products may be cancelled for full refund if the item has not yet been processed, so it is best to contact us promptly should you decide to cancel special order items.
For more details on returns, please refer to our terms of sale policy.